The aquarium opened to the public in 2001. Visitor numbers have steadily increased since then. This has been achieved by a carefully considered approach to visitors and the product on offer. The aquarium shall continue to value each and every visitor, do all it can to add value and aim to exceed visitor expectations whilst encouraging return visits.
We shall always regard customer care as of paramount importance, encourage and consider customer feedback carefully and act on this feedback where appropriate. We have kept a Visitor Comments Book at the Reception since 2006 and have been delighted at the feedback our visitors have kindly provided. We are now on tripadvisor too for visitor convenience. Below is a taster of visitor comments.
...whole family (age 4 / 46) thoroughly enjoyed it. Was fun, educational and staff were amazing...
Williams family, 2013
Loved our visit... Really interesting + informative. V. knowledgeable + helpful staff - brilliant!...
Macphes family, 2013
A phenomenal aquarium that is a credit to you all. Your work is so important as you introduce a whole new generation to the marine world. Keep it up, superb work.
Monty Halls, TV presenter, 2013
Extremely informative. The best aquarium ever. Staff sooo friendly and answer all your questions...
Excellent coffee, hot and flavourful. Lovely aquarium, very interesting display, very knowledgeable and friendly staff. Greatly enjoyed our visit.
Smith family 2013
Such a lovely family friendly aquarium, we had 4 under 5s and staff were very friendly and patient with us. Love how the aquarium is set up for even the littliest of children...
Jill Kemp, 2013
Third visit and not disappointed/bored as found something different. Wonderful facility. Delightful staff; friendly and knowledgeable. Best ice-cream in Devon!
Grandma Devon & family, 2013
An excellent aquarium, really informative and great value for money.
Innerdale family 2012
Brilliant displays, really well set out, just right amount of information. Helpful, & informed staff. Thank you
Davies family 08/07/12
A lot packed into a small space. Learned alot about local sealife. Knowledgeable staff.
Evans family 28/06/12
Just loved it and gonna come again! Very helpful staff!
Stella, Martha, Barnaby & Kirsty 07/06/12
All the staff were extremely helpful & knowledgeable. So fascinating and have learned alot about our own shores. Would highly recommend! Thank you very much for a wonderful insight & experience we shall take away with us.
ONeill family 31/05/12
Unexpectedly brilliant. Spent all day here. Staff v. helpful & informative. Good to see all local fish. Food good too. V. good value. Took ten years to get here but will return again soon!
Barbara Fryer 12/05/12
Not expecting much but turned out to be amazing. Really well done & staff very helpful.
Nick & family 17/04/12
A wonderful display in a small space, well thought out. Clear & concise information. Thank you!
Stafford family 01/04/12
Excellent value for money and affordable family entertainment. Informative, knowledgeable, helpful and interesting guides. We have all enjoyed it and learnt something. Will recommend to all families.
Fantastic, very informative. Staff v. welcoming. Great value for money. All enjoyed and will come back next time we are in Devon.
Absolutely lovely. Very relaxing and interesting. Kids loved it.
Angela Bhamra 2011
What a lovely aquarium. Found it extremely interesting! We are a party of ages from 18mths. to 65+, we all enjoyed it! Thank you.
Sarah Mast 2011
Very interesting. Adults and children alike were enthralled. Well worth the entrance fee! Thank you.
Brilliant day to aquarium. Fish were amazing, staff lovely. Best holiday..X
Very pleasantly surprised. Better display than some larger aquariums we have been to. Very informative and fun for the children. Excellent. Thank you.
S. Feehan 2011
Exmoor National Park. Tim Braund, Head of Information and Access Services 23/10/08
Environment Agency. Emma-Rose Herrera, Team Leader, Technical (Fisheries, recreation and Biodiversity) 05/11/08
Devon Wildlife Trust. Paul Gompertz, Director 28/10/08
Marine Conservation Society. Dr Jean-Luc Solandt, Biodiversity Policy Officer 29/10/08
Natural England. Gavin Black, Maritime Advisor 30/10/08
Marine Biological Association. Dr Keith Hiscock, Associate fellow, Senior Consultant Biodiversity & Conservation Science 27/10/08
Coastwise North Devon. Paula Ferris, Chair, Coastwise North Devon 23/10/08
North Devon Coast Areas of Outstanding natural Beauty Partnership (NDCAONBP). Rose Day, Chairman (NDCAONBP)
For several years now the aquarium has been awarded with the enjoyEngland.com accreditation for providing a quality assured visitor attraction. In 2008 the aquarium was delighted to receive the prestigious award of Winner of the North Devon + Visitor Attractions.